1. Philosophy of Radical Accountability
At U-Elements, we believe founders and developers deserve genuine transparency. Traditional software sellers often hide behind vague "30-day satisfaction" slogans or outright "no refund under any condition" clauses for digital goods.
Instead, we replace vague promises with an Institutional Smart Technical SLA Guarantee backed by strict engineering milestones and written contractual commitments.
2. Commitment 1: 72-Hour Done-For-You Installation Guarantee
The 72-Hour SLA Commitment: If our technical engineering team fails to configure your deployment environment and complete your live platform handover within 72 hours of receiving your required setup information, you are entitled to an immediate 100% full refund.
Qualification Criteria:
- You have submitted your hosting setup details (e.g. Render / Supabase credentials, domain name, OpenAI API key) via our official onboarding intake.
- The 72-hour timer begins upon verified receipt of all necessary credentials and access permissions.
- If 72 consecutive hours elapse without our team completing your deployment and providing a working live URL, you may request an immediate 100% refund without dispute.
3. Commitment 2: 7-Day Technical Bug Resolution Guarantee
The Codebase Quality Commitment: If you discover any functional codebase defect or deployment bug during your initial 7-day launch window that our technical team fails to resolve within 7 business days of your report, we will promptly issue a complete 100% refund.
Qualification Criteria:
- The reported issue must be a verifiable functional codebase defect (defined as a reproducible core crawler failure, audit evaluation bug, or deployment blocker in the delivered unedited repository) that prevents normal intended platform operation.
- The report must include steps to reproduce or server error logs provided to our developer team within your initial 7-day delivery window.
- If our engineering team fails to resolve, patch, or provide an operative workaround within 7 business days of verified report, you receive a prompt 100% full refund.
- Exclusions: User-introduced source code modifications, unsupported third-party database modifications, third-party API provider downtime (e.g. temporary OpenAI server outages), or failure to pay cloud hosting provider invoices are not defects of the software.
4. Digital Goods & Source Code Delivery Terms
Because the SaaS Founders Suite includes immediate, permanent delivery of full unencrypted source code, database architectures, and commercial intellectual property licenses that cannot be revoked or physically returned, general refunds outside our written Smart SLA commitments (Commitments 1 & 2 above) are not granted once source code repositories have been cloned, downloaded, or delivered.
To ensure complete buyer confidence before purchase, we provide:
- Live interactive production demos for ScanFix (auditspark.site/demo) and TeleScript AI (telescriptai.click/demo).
- Full video walkthroughs and technical architecture documentation.
- Direct founder chat on WhatsApp (+91 6372328646) to answer all pre-purchase architectural questions.
5. How to Submit a Guarantee Claim or Refund Request
To initiate a claim under either of our Smart SLA Guarantees:
- Email our support team at hello@uniteelements.com or message our verified WhatsApp Business line at +91 6372328646.
- Include your Order Reference ID, transaction receipt, and a brief description of the unfulfilled milestone (e.g. 72-Hour installation delay or unresolved codebase defect ticket).
- Our founders personally review all SLA claims within 12 business hours.
6. Refund Processing & Payout Timelines
Upon verification and approval of a claim:
- Refunds are processed immediately by our finance team via the original payment gateway (Stripe or domestic banking/UPI).
- Credit card and international debit card refunds typically reflect in your account within 3 to 5 business days, depending on your card issuer's clearing cycle.
- Domestic UPI and net banking refunds typically settle within 24 to 48 hours.
7. Order Cancellations
If you placed an order in error and have not yet accessed the Git repositories or submitted setup credentials, you may request an immediate cancellation by contacting us via WhatsApp within 2 hours of payment for a complete refund.