Refund Eligibility Matrix
Because source code is an intangible asset that cannot be physically returned once downloaded, our refund criteria reflect industry-standard digital software policies.
When You Are Eligible for a Full Refund
- Verified Technical Bug / Fatal Error: The software contains a reproducible defect or crash that our engineering team cannot resolve or patch within 5 business days of ticket submission.
- Undocumented Environmental Incompatibility: The software fails to run in a hosting or server environment meeting all published system specifications (PHP version, MySQL, Node.js).
- Product Materially Different: The purchased asset materially contradicts official marketing documentation and core advertised feature specifications.
- Accidental Duplicate Purchase: You accidentally transacted twice for the exact same product license within a 24-hour window.
When Refunds Cannot Be Granted
- "Changed Mind" or Buyer\'s Remorse: You no longer need the codebase, or decided not to build the planned project after downloading complete source files.
- Lack of Required Technical Skills: You do not possess the standard developer expertise required to configure documented frameworks (e.g., Docker, Next.js, Laravel, Git).
- Modified Source Code: You or a third party modified or corrupted the source code and introduced failures not present in the clean distribution archive.
- Conflicts with Unofficial 3rd-Party Code: Conflicts caused by poorly written third-party plugins or scripts outside official platform requirements.
- Delivered Custom Engineering Milestones: Custom project deliverables signed off and accepted in the Project Workspace Delivery OS.
Refund Mechanics & License Invalidation
1. Mandatory Troubleshooting Protocol
Before a refund request can be approved for technical defects, you must submit an official support ticket detailing the issue, complete with server error logs, PHP version information, and steps to reproduce. Our engineering team is committed to addressing reproducible issues swiftly and will attempt to deliver a hotfix within 5 business days.
2. Automated Cryptographic License Revocation
Upon refund completion, our licensing cluster executes an automated revocation payload. The associated SHA-256 license key status changes to REVOKED, active domain activations are disabled, and customer portal download entitlements are terminated. Continued deployment or commercial use of refunded code constitutes an infringement of intellectual property under our Software License Agreement.
3. Settlement Method & Payout Timeline
Approved refunds are credited directly back to the original funding source (credit card, debit card, UPI, or PayPal) via our payment infrastructure (Paddle Billing or Stripe). Financial institutions generally take 5 to 10 business days to reflect the returned funds on your statement.
Refund & Cancellation FAQ
Common questions regarding returns, subscription renewals, and licensing.
How do I submit a refund request? +
Log into your UniteElements account, navigate to My Account → Priority Support Desk, and open a ticket categorized as "Billing / Refund Request". Include your WooCommerce/Paddle Order ID and a detailed description of the unresolved issue.
Can I cancel an annual subscription renewal? +
Yes. You can disable automatic renewals at any point before your renewal billing date through your portal subscription management console. Your active license updates and support will remain active through the end of the paid billing cycle.
Are custom engineering deposits refundable? +
Initial engineering discovery and sprint allocations cover dedicated engineering labor hours and are non-refundable once architectural work commences. Milestone progress payments are released upon mutual sign-off in the Project Workspace Delivery OS.
