Refund & Cancellation Policy

UniteElements creates and sells high-performance digital goods, including WordPress themes, plugins, website bundles, SaaS developer tools, and turnkey digital storefronts. Because our products are delivered in digital format (complete, unminified source code ZIPs and cryptographic license keys) that are immediately accessible and downloadable upon checkout confirmation, they are considered opened and irrevocable goods.

Because UniteElements offers diverse software formats — ranging from standalone developer plugins to full SaaS suites and multi-product agency stacks — refund eligibility criteria vary from product to product:

• Individual Themes & Plugins: Governed by our standard Smart Technical Defect policy outlined below.
• Curated Bundles & Mega Stacks: Discounted software bundles and full-source platform packs represent high-value digital asset deliveries and are strictly non-refundable once any single bundle component has been downloaded.
• Custom Engineering & Tailored Setups: Direct setup services, custom development deliverables, or private project scopes are non-refundable once engineering triage or onboarding has commenced.
• Product Landing Page Governance: If a specific product page explicitly declares a conditional evaluation window or “no refund under any circumstance”, that specific condition supersedes general defaults.

We stand behind the code quality, security posture, and architecture of our software. We recognize that edge-case technical defects can happen in complex web ecosystems. You are eligible for a full refund or equivalent store credit if ALL of the following criteria are met:

1. Verifiable Core Defect: The product contains a reproducible bug or fatal error directly stemming from our original, unmodified source code that completely prevents its advertised core functionality from operating.
2. Timely Notification: You report the technical issue within 7 calendar days from the date of purchase by opening an official ticket at https://uniteelements.com/my-account/support/.
3. Diagnostic Cooperation: You provide our engineering desk with necessary diagnostic information, including server PHP error logs, WordPress Site Health reports, and reproduction steps.
4. 7-Day Resolution Window: Our senior engineering team is given 7 business days from ticket verification to investigate, debug, and provide a hotfix, patch, or official update. If we are unable to resolve the proven defect within this window, your refund will be approved immediately.

Refunds and payment reversals will NOT be issued under any of the following circumstances:

• Change of Mind: You simply changed your mind, decided not to launch the project, or realized you no longer need the software after downloading the source files.
• Server & Environment Incompatibility: Your web hosting fails to meet the documented minimum environment requirements (e.g., PHP version < 8.1, insufficient PHP memory limit < 256MB, or unconfigured cURL/caching daemons).
• Third-Party Plugin Conflicts: Incompatibilities caused by poorly coded third-party plugins, custom child theme modifications, or unverified server-level firewall rules not originating from UniteElements.
• Modified Core Code: You, your internal developers, or third-party contractors modified our core theme/plugin files directly, compromising execution integrity.
• Lack of Technical Ability: Inability to install, configure, or administer standard WordPress or WooCommerce environments.
• Uncooperative Support Inquiries: Refusal to provide reproduction steps, error logs, or collaborate with our engineering desk on the support ticket.

To ensure quick handling and priority triage, all defect reports and refund inquiries must be submitted through our verified portal:

• Step 1: Log into your customer dashboard and navigate to the Support Desk Portal.
• Step 2: Select “Create New Support Ticket” and choose the category Technical Defect & Warranty Triage.
• Step 3: Include your Order Number, active License Key, website URL, and detailed description of the issue along with any PHP/server error logs.

Once a ticket is submitted:

• Triage Response: Our engineering desk responds within 24 to 48 hours (Monday through Friday, excluding public holidays).
• Investigation: If a defect is confirmed, we allocate our engineering resources to deploy a fix within 7 business days.
• Refund Processing: If a refund is approved, it will be initiated back to your original payment method (Credit Card, Debit Card, UPI, Net Banking, or PayPal) within 2 business days.
• Gateway Settlement: Dependent upon your banking provider or card issuer, funds typically reflect in your account within 5 to 7 business days post-initiation.

We pride ourselves on direct, transparent communication. We encourage you to reach out to us at https://uniteelements.com/my-account/support/ before contacting your bank or payment gateway.

Filing an unjustified chargeback or payment reversal without prior communication constitutes a breach of our commercial terms. If a chargeback is initiated:

• All cryptographic license keys issued to your account will be immediately invalidated and domain activations revoked.
• Your customer account and download access will be frozen pending investigation.
• Comprehensive transaction logs, IP history, and file download timestamps will be provided to the banking dispute authority to verify digital delivery.

For SaaS tools, recurring developer licenses, or annual update plans:

• Cancel Anytime: You may cancel the renewal of your recurring subscription at any time directly through your My Account Dashboard.
• Effect of Cancellation: Once cancelled, you will not be billed for subsequent renewal cycles. Your access to software updates, downloads, and technical support will remain active until the end of the current paid billing period.
• No Partial Cycle Refunds: We do not provide prorated refunds for mid-billing cycle cancellations once the current cycle has begun.

If you have any questions regarding this policy, need help with your order, or wish to report an issue, please reach out to us:

• Support Ticket Portal (Fastest): https://uniteelements.com/my-account/support/
• Direct Email: hello@uniteelements.com
• Business: UniteElements — Jyotirmay Ray
• Location: Bhubaneswar, Odisha, India